faq

How do I edit my property’s description, number of guests or other details?
  1. Go to My Profile
  2. Click on My Properties
  3. On the property you want to edit, click on Details
  4. Edit any details you want to edit
  5. When done, click on Save
How do I add / remove pictures of my property?
  1. Go to My Profile
  2. Click on My Properties
  3. On the property you want to edit, click on Pictures
  4. Add / remove any pictures you want to add / remove
  5. When done, click on Save
How do I make my property available for rent on certain dates?
  1. Go to My Profile
  2. Click on My Properties
  3. On the property you want to edit, click on Calendar
  4. On the calendar interface, click on the on the starting date from which the property will be available
  5. A pop-up will appear. Enter the Available Dates From, To and the Price Per Night and click Save
  6. When done, click on Save
How do I change or delete a period of availability for my property and edit my property’s Calendar?
  1. Go to My Profile
  2. Click on My Properties
  3. On the property you want to edit, click on Calendar
  4. On the calendar interface, click on the on the availability period you want to edit
  5. You will be prompted to Edit or Delete
  6. If you would like to delete that period, just click on Delete
  7. If you want to edit the dates or the price per night, click on Edit
  8. A pop-up prompt will appear. Edit the Available dates From, To and the Price Per Night, as applicable and Click Save
  9. When done, click on Save
How do I change the Cancellation Policy of my property?
  1. Go to My Profile
  2. Click on My Properties
  3. On the property you want to edit, click on House Rules
  4. Update the cancelation policy for your property.
  5. When done, click on Save
How do I change the Minimum Stay for my property?
  1. Go to My Profile
  2. Click on My Properties
  3. On the property you want to edit, click on House Rules
  4. Update the minimum number of days Guests can stay at your property
  5. When done, click on Save
How do I add Amenities to my property?
  1. Go to My Profile
  2. Click on My Properties
  3. On the property you want to edit, click on Amenities
  4. Check all the amenities you would like to add.
  5. When done, click on Save
What if my property has amenities which is not listed by GoLodger.com?
The easy way to approach this is to add these missing amenities to your property’s description. We also highly encourage you to send us an email with the missing amenities via the contact us form here so that we can add it.
What are the House Rules?
House Rules are the terms of stay which you choose for your property and is accepted by your Guest. For example, you can set your cancellation policy to a certain percentage of total amount and the minimum stay at your property to a certain number of days. You can also set other rules for your accommodation, such as no pets, no smoking, etc…

You can always edit your house rule via the House Rules button on your Active Property. If there is any rule which is not specified in the House Rules section, you can always add it to your property’s description and inform us to take it into consideration.

Remember, don’t put too many rules that your Guest feels unwelcome. At the end of the day you want the Guest to feel at home and to have a good time while staying at your property so that they give you a good rating.
What is Minimum Stay?
Minimum stay is the Minimum Number of nights Guests can stay at your property.
Can I choose different Minimum Stays for different months?
Unfortunately, this functionality is not available on our website yet. Your chosen Minimum Stay will be fixed for all months of the year. You can however change your Minimum Stay at any time based your preference. You can do so by following these steps right here
As a Guest, how can I cancel my booking?
  1. Go to My Profile
  2. Click on My Trips
  3. On the Trip you want to cancel, click on Cancel
  4. On the prompt that will appear, click Yes to confirm that you want to cancel your booking.

Note: cancellation charges may apply for some bookings.
As a Guest, if I cancelled my booking, how will I receive a refund?
Once you cancel your booking, our team will transfer the refund amount due to your bank account. If you have not updated your bank account details, please go to <strong>Payout Method</strong> in the user profile and add your bank information to get your refund.
If my booking is not fulfilled by Golodger.com, can I cancel my booking directly from the affiliate website?
Yes you can, just follow the steps below:
  1. Go to My Profile
  2. Click on My Trips
  3. Find out the name of the affiliate that fulfilled your booking
  4. Go to the affiliate website
  5. Log in using your <strong>Booking Reference Number</strong> and PIN
  6. Find your booking under My Bookings
  7. Edit or Cancel your booking

Note: cancellation charges may apply for some bookings.
As a Host, how can I cancel a booking?
  1. Go to My Profile
  2. Click on My Guests
  3. On the booking you want to cancel, click on Cancel
  4. On the prompt that will appear, click Yes to confirm that you want to cancel your booking.

Note: Golodger.com takes Host cancellations very seriously as it affects guests plan. By canceling a booking, you will be subject to the Host penalties that are applicable. Read more about it here.
I’m a host. What penalties apply if I need to cancel a reservation?
Because cancellations disrupt guests' plans and impact confidence in the GoLodger’s community, the following penalties will be applied for host cancellations
Cancellation fee. We will deduct a cancellation fee equal to 20% from the total amount of the canceled booking from your first payout after a cancellation.
How do I add my property to / list my property on Golodger.com?
  1. Click on List Your Unit in the Navigation bar / Menu
  2. Follow the steps and make sure that you populate all the required data
  3. When done, accept GoLodger’s Terms & Conditions and click on Submit
Is it free to list my property to GoLodger.com?
Yes, it is absolutely free to list your property to GoLodger.com. GoLodger.com charges you a service fee of 5.5% on each booking made thereafter.
As a Host, how can I accept a booking request?
  1. Go to My Profile
  2. Click on My Guests
  3. On the booking you want to confirm, click on Accept
  4. On the pop-up prompt that will appear click on Yes
As a Host, how can I reject a booking request?
  1. Go to My Profile
  2. Click on My Guests
  3. On the booking you want to reject, click on Reject
  4. On the pop-up prompt that will appear click on Yes

Note: Rejecting or not responding to 3 bookings in a 3 month period will lead to the de-activation of your property for 3 months.
What happens if I don’t respond to booking requests on time? Or if I reject one too many bookings?
  1. De-activation for 3 months.If you reject and / or let 3 bookings expire within a 3 month period, your property will be automatically de-activated for 3 months.
  2. Lower ranking in search. With the first rejection and / or expiration of any booking, your property starts to rank lower in search and will not appear on the first page of search. But don’t worry, if you maintain an excellent response rate, your property will start ranking higher again.
Can I reject a booking because the Guest is not a family or from a certain background?
According to our rules, no you can’t. Once you have listed your property on Golodger.com, it is open for rent to all our community members without discrimination.

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